FOX

Frequently Askes Questions
What are the costs of your FOX software and related services?
We take every single company very serious, even the very small ones. We first listen to the needs of our possible customers and and learn about the business situation and workflow of each company. We then check our possibilities and
send an offer that will meet the customer's needs best, regarding price, feature set and training.

We do this to reduce the time for both, you and us, to find out if our software meets your requirements. We know from our own company history how frustrating it can be when probing a software solution for weeks, just to find out that it just doesn't match. So we do us all a favour and give honest answers when we find a possible deal breaker.

The price for a perpetual license for FOX ranges between 2000 and 5000 EUR, depending on the feature set needed, the count of companies being administered and the number of bundle and assets to work with. A minimum setup fee of 300 EUR is charged for up to 4 hours of setup help, data preparations and initial training, but will always be discussed with the customer ahead of a purchase. This way, we avoid hidden costs for the customers and at the same time prepare ourselves for all the work necessary to make you run.

FOX is also available as s subscription service, starting at only 100 EUR per month. A minimum setup fee of 300 EUR is charged once to cover installation help and initial training. The minimum subscription period is one year and will be billed monthly. When you end your subscription, all collected data can be exported from FOX to your computer for your convenience.
How much does your support cost?
Every FOX software purchase comes with a certain amount of support credit included. For additional hours we charge 100 EUR / hour, based on 15 minute steps, after a support case is closed.
What are the system requirements for running your FOX software?
Our software is based on the latest FileMaker technology and runs on:
  macOS 10.11-10.14
  Windows Pro 7-10

As every database-centric software, our apps love a fast disc system. So here are our recommendations. They are equal for Macintosh and Windows computers:

   a recent computer, not older than 5 years
   a Core i3 or better processor
   a minimum of 8GB of RAM
   an SSD
On what operating system does your software run?
As our applications are based on the latest FileMaker platform, we officially support the following operating systems:

Windows 10 Pro Edition
Windows 10 Enterprise Edition
Windows 8.1 Standard Edition
Windows 8.1 Pro Edition
Windows 7 SP1 Professional Edition
Windows 7 SP1 Ultimate Edition
macOS Sierra 10.12
macOS High Sierra 10.13
macOS Mojave 10.14
macOS Catalina 10.15 (in preparation)

If your Windows or Mac operating system is not listed here, our software may still run, but we do not officially support it, due to FileMaker's system requirements.

We recommend Windows 10 Pro for Windows computers as Windows 7 support officially ended. Due to Microsoft's update problems in the past, we recommend using at least the Professional Edition, as you can postpone system updates until a time where obvious problems have been ironed out. And yes, Windows Home users are used as guinea pigs by Microsoft. Windows home should stay out of a business environments.
Can I run FOX on my laptop?
Absolutely. Most modern laptops feature SSDs that have much better I/O performance than any hard disk. As with every database, FOX will profit from using an SSD as storage.
Why do we not charge extra fees for processed sales lines?
Because our FOX software is not running as a cloud service, but on local computers or virtual desktops in the cloud, we do not have to take into account the amount of lines and time needed for data crunching. This is even true when you run our system at a DAAS (Desktop As A Service) provider, as we work with solutions that are offered for a flat rate with constant performance.
How do I backup my data?
All data, the application and resulting documents are saved in one single folder on your computer. You can zip this folder and move the zip file to another location (hard disk, server). You can restore a fully working system by just extracting the folder from the zip onto your computer, again.
What is the difference between buying a FOX software license and a subscription?
When you
buy a software license from us, you get an timely unlimited license to use the software. An initial software purchase includes one year of updates. Subsequently, we offer a yearly software update subscription (opt-in) for 25% of the initial purchase price.The main advantage of choosing a software license purchase is the good feeling to own a professional solution forever, without any liabilities for further investments. The advantage of choosing a software update subscription is to always have the latest and greatest software that runs on the newest hardware and operating systems. Please also note that security issues are getting more, not less and new operating systems and also new software from us will provide the necessary updates.

We definitely understand the classic idea of owning a software and data forever, with a one time investment. That said, the world of technology turns in a fast pace and we are all in the middle of it. We rely on external products from Microsoft, Apple, FileMaker, etc. So if you really want to succeed with a one time purchase, consider a separate computer or virtual machine that you could run "forever", without being forced to perform any upgrades from the big vendors (and us).

Software subscriptions allow you to use our software during a minimum term of one year by paying us a monthly usage fee. Subscriptions typically cost 5% of the regular software price, per month, starting at 100 EUR per month. The main advantage of choosing a subscription are the predictable costs per month, an always up-to-date software and the avoidance of negative cash flow. Please note that we never charge you on the basis of your income or the amount of sales data that you will process.
Can I use FOX to prepare royalties for multiple companies?
Yes, we offer a Multi-Company option at additional costs, where you can administer contacts, accounts, metadata and statement for different companies in a single system. All outgoing documents can be branded with individual logos and letterheads. The Multi-Company option is charged per additional company. Please contact us for additional information.
How much do you charge for FOX software updates?
Our software is being constantly extended and adapted. Generally, updates are issued twice a year. But we also offer new functions (modules) from time to time that can be ordered separately, when needed (Opt-in).

Software purchase (one time license fee)
Updates are typically released two times a year and made available to every customer with an update subscription: The yearly subscription costs 25% of the original license price and a one year update subscription is covered by the initial purchase. There is no obligation to subscribe to updates in the future, but we highly recommend it as they are really inexpensive for the value you get. As the major operating system vendors Microsoft and Apple have increased their pace for OS updates substantially, we also constantly work to keep our software secure and fit for the future.

License Subscription
Yearly license subscriptions cover all update costs. When new features are available (upgrades), we will offer them to you as an option. If you opt-in for new features, the monthly subscription fee will be slightly raised, accordingly. There is no obligation to buy new features if you don't need them.
What happens with my data when the subscription ends?
We at OFFICER solutions try to keep our customers as independent as possible. This is also true for our monthly subscription plans, They do not deprive you from your ownership of data. When you duly stop the subscription after the minimum subscription term of one year, the software goes into read-only mode, where you can still access and
export all of your data. The system will show messages and urge you to save (export) your data. However, you can not add new data or create royalty statements. After a period of 4 weeks, the system will block all further access and you'll have to remove the software from your computer(s).

During subscription, our software regularly checks your license status at our online servers. If the software can not connect to our servers for more than 3 weeks or if you are late with your payment for more than 3 weeks, the software will block any further access and you will have to contact us to resolve the issues.

If your subscription ends, you can either extend it for another year or convert the software into a perpetual, timely unlimited license by paying a fair license fee. Again: you can export all of your data, when the subscription ends.
What happens when I exceed the licensed number of bundles or assets?
The software will issue warnings when the number of administered bundles or assets are reaching 90% of your license. From there on, you should contact us to upgrade your license. However, the software allows to exceed the licensed number of bundles or assets by 10%. So if you licensed 1000 assets, the software will allow you to enter 1100 assets for your convenience and to avoid interruptions when importing new metadata.

But we highly recommend to upgrade your package as soon as the system issues a warning when nearing the licensed number of bundles/assets.
Does your software communicate via the internet?
Yes. Our software communicates over the internet to secure the following functions:
  • get current exchange rates from floatrates.com
  • deliver royalty statements via email
  • check the license status of your version (subscriptions only)
  • check for available updates to inform the user (no automatic downloads)

Our software only uses standard ports that you use every day for surfing the internet or sending mails. Actually, FOX only downloads information from HTTP servers and sends emails through SMTP servers. We do never read any data from your computer besides:
  • the software version in our software
  • your customer number in our software
  • your currently installed license code in our software

   Check us out today and let's see what we can do for you.

About Us

OFFICER Solutions was born in 1996. Since 2004 we deploy our royalty solutions to a growing international user base. Our customers are located in the Americas, Europe and Asia. We cultivate personal relationships with our user base and our customers have a direct influence on our work.

Contact Us

  • Address

    OFFICER Solutions
    Rudolf Chelbea
    Bahnstrasse 1
    3550 Langenlois
    AUSTRIA
  • Phone

    ++43 (0)720 515 613
  • Email

    info@officer.de
  • Legal, Privacy, Cookies